Help center
Answers to the most frequent questions.
How does booking work?
Choose your car and dates, pay an online deposit (about 17% of the total). The balance is paid directly to the agency at pickup, in cash or by card.
Can I cancel for free?
Yes — for 24 hours after booking, the deposit is fully refunded. After that window it's non-refundable. Note: for pickups within 48 hours, the deposit is non-refundable from the moment of booking.
What if the agency doesn't have my car?
If the agency fails to provide the booked vehicle (or a superior equivalent), you are fully refunded and the agency is penalized on the platform.
What documents do I need?
A valid driving license (usually held for at least 1 year), ID or passport, and the minimum age required by the agency (often 21). Exact conditions are shown on each listing.
Is a security deposit required?
Most agencies require a security deposit at pickup (card hold or cash). The amount is shown on the vehicle listing.
How do I contact you?
Easiest: the WhatsApp button at the bottom of the page. We reply 7 days a week.